Shipping Policy

At Ba Mo Jing Market, we are dedicated to delivering high-quality vegetables, mixed fruits, and agricultural products safely and promptly to our customers across Malaysia. This policy outlines our local delivery procedures and expectations.

1. Delivery Coverage

We currently provide local shipping only within Malaysia, including:

  • Peninsular Malaysia

  • Sabah & Sarawak (subject to availability and delivery schedules)

We do not offer international shipping at this time.

2. Processing Time

  • Orders are typically processed within 1–3 business days after confirmation.

  • Orders received on weekends or public holidays will be processed on the next working day.

  • For bulk orders or special packaging requests, additional time may be required.

3. Delivery Timeframe

  • Standard delivery time: 1–5 business days, depending on your location.

  • Delivery schedules may vary for remote or rural areas.

  • Any unexpected delays (e.g., weather, public holidays) will be communicated to the customer.

4. Shipping Fees

  • Shipping charges are calculated based on distance and order weight/volume.

  • Shipping costs will be communicated before final order confirmation.

  • Free delivery may be offered for certain order amounts or promotional periods (check our homepage or contact us).

5. Perishable Goods Handling

We take special care with fresh produce:

  • Items are carefully packed to maintain freshness.

  • Orders are shipped on specific days to avoid spoilage due to weekend delays.

  • Customers are advised to receive their orders promptly upon delivery.

6. Payment Terms

  • Payment methods and instructions will be provided during the order process.

  • Payment may be made before or upon delivery, depending on the arrangement.

  • Customers are encouraged to confirm payment preferences with our team.

7. Order Issues

If you receive damaged or incorrect items:

  • Contact us within 24 hours of delivery.

  • Provide photos and your order details.

  • We will work with you to resolve the issue through replacement or credit (case-by-case basis).

8. Contact Us

For questions or special delivery arrangements, reach out to us at:
📧 Email: [email protected]
🌐 Website: www.bamojingmarket.com