At Ba Mo Jing Market, we take pride in delivering fresh, high-quality products to our customers across Malaysia. Due to the nature of our business, returns and refunds are handled with care and clarity. Please review our policy below:

1. Perishable Products

• Most of our items are perishable (fruits, vegetables, and fresh produce) and cannot be returned once delivered, for food safety and hygiene reasons.

• However, if you receive an item that is damaged, spoiled, or not as ordered, we encourage you to contact us within the time frame below.

2. Eligibility for Refund or Replacement

To be eligible for a refund or replacement, you must:

• Notify us within 24 hours of receiving your order.

• Provide clear photos of the damaged or incorrect items.

• Include your order number and brief description of the issue.

We will assess the situation and offer either:

• A replacement item (subject to availability),

• A credit toward your next order, or

• A partial/full refund (case-by-case basis).

3. Non-Returnable Items

The following items are non-returnable:

• Items delivered in good condition as ordered.

• Products not reported within 24 hours of delivery.

• Bulk or customized packaging orders, unless proven defective.

4. Refund Process

• Approved refunds will be processed within 3–7 business days, depending on your original method of payment.

• You will be notified via email or WhatsApp once your refund is processed.

5. Cancellations

• Orders can be canceled before processing or dispatch.

• Once the order is packed or shipped, it cannot be canceled.

• To cancel an order, please contact us as soon as possible.

6. Contact Us

For any return or refund inquiries, reach out to us:

📧 Email: [email protected]
🌐 Website: www.bamojingmarket.com